Back Office Administrator

About the Role

Base Location: Belfast (currently operating a hybrid working pattern with a mix of office and remote working)

Salary: £25,200 - £30,200 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for Back Office Administrator in our gas business. Our core business hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday, so there aren’t any late nights, and we don’t just offer an early finish on a Friday, there’s no weekend work at all!

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub. In this role you will:

- Deliver and maintain a high level of accuracy and regulatory compliance with focus on quality, when capturing, inputting and changing information on customer accounts.

- Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies and procedures, so accounts bill accurately first time and every time.

- Work through assigned Back-Office workflows including Change of Tenancies, Meter Exchanges and Supplier Switching Administration, to ensure all actions and tasks are completed within agreed timescales.

- Actively engage with other colleagues and departments to manage customers’ accounts and resolve queries. Respond to customers through various communications channels including phone, email and in person.

- Provide excellent administrative support to the operations teams, to support our delivery of excellent customer service.

What do I need?

To be considered for this role, we would love you to have:

- Previous customer accounts, finance or administration experience within in a regulatory framework, with an emphasis on accountability.

- Exceptional attention to detail with the ability to consistently produce quality, accurate work.

- A customer focused approach, with a desire to provide high quality work that ensures customer data is accurate at all times.

- Strong numeracy skills, coupled with excellent verbal and written communication skills.

- A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel).

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on andrew.elder3@sse.com or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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