Service Delivery Manager - End User Devices

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Reading or Havant

Salary: £73,728 - £85,633 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

This is a demanding yet rewarding role within the Service Operations IT team.  This role is primarily focused on managing the successful delivery of a complex and wide-ranging Device as a Service outsource contracts delivered to SSE Group Technology Services (GTS).

Experience of End User Computing, Mobile Device technology, Excellent Stakeholder Management, Contractual and Supplier Management skills, and underpinned by strong continual service improvement skills are therefore required to successfully execute this role.

Responsibilities

As the End User Device (EUD) IT Service Delivery Manager, you will report to the Head of IT Service Operations and assume the following core responsibilities

- Responsible for overseeing and managing the performance and quality of End User Device services, ensuring compliance with service level agreements (SLAs), and maintaining positive relationships with internal teams and business stakeholders.

- Contractual oversight of the End User Device outsource contracts delivered to SSE Group Technology Services (GTS).

- Identify opportunities to optimise service delivery processes and implement improvements to enhance quality and reduce costs.

- Ensure all new End User Device services are transitioned into support with the correct documents, run books and commercial oversight.

- Hold regular service reviews with key external partners and stakeholders, focusing on performance of services and identifying areas for improvement.  

What do I need?

Experience of working with an IT Outsource Partner and a strong interest and knowledge of End User Computing / Mobile Device technology would provide a great advantage towards this role.  As a Service Delivery Manager we’re looking for the right enthusiastic and motivated candidate with a passion for customer satisfaction, to be able to act and prioritise independently as well as collaborate successfully with relevant peers.

To be considered for this role, we would love you to have:

- Proven experience in IT service delivery or IT operations, and in a managerial or leadership role.

- Experience in managing IT services in a complex, multi-vendor environment.

- Proven track record in managing and optimising IT service delivery in alignment with SLAs and business goals.

- Experience in working with Service Now as a primary ITSM platform.

- Strong ability to take ownership of activities, and manage multiple priorities in a fast-paced environment.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on David.Brickell@sse.com / 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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