Customer Service & Operations Advisor – Energy, Billing & Credit

Base Location: Dublin & Belfast (hybrid working pattern with a mix of office and remote working)

Salary: From €35,000/£28,190 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12 to 15 Month Contract | Full Time | Flexible First options available

Electrify Your Career with SSE Airtricity

At SSE Airtricity, we’re shaping the future of energy - and we want you to be part of it.

As we upgrade our Billing and Customer Record Systems, we’re creating exciting opportunities across our Operations, Billing, Credit Control, and Energy Advisory teams in Dublin and Belfast.

These 12–15 month flexible contract roles are ideal for people who love solving problems, working collaboratively, and making a real difference for customers. You’ll help us streamline processes, support new digital systems, and deliver outstanding service as we power towards a Net Zero future.

If you bring energy, enthusiasm, and strong customer or administrative experience - we’ll give you the tools, training, and support to shine.

You Will:

• Manage day-to-day customer and operational queries, seeing each task through to completion.
• Ensure accurate processing of data, invoices, and customer records.
• Communicate clearly with customers and colleagues by phone, email, and other channels.
• Support smooth transitions during system upgrades by identifying and resolving issues quickly.
• Collaborate across teams to deliver a seamless customer experience.

 You have:

• Strong organisational skills, attention to detail, and a customer-first mindset.
• Excellent communication skills — written, verbal, and digital.
• Confidence working with numbers and data (experience in billing or credit control a plus).
• The ability to prioritise, adapt, and thrive in a fast-paced environment.
• A proactive attitude and desire to learn new systems and processes.

Make an impact – play a key role in a major business transformation project

Grow your skills – get exposure to digital systems, finance, and customer operations

Work with great people – collaborate with award-winning teams in a supportive, inclusive environment

Shape your future – gain valuable experience that could lead to permanent opportunities within SSE

Interviews will be held weeks commencing 20th October 2025 with starts available 1st December 2025 and 5th January 2026 so don't delay, apply now using the link below! 

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Louise on louise.conway@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further.