Collections Specialist

Base Location: Belfast

Salary: £26,000 - £32,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

We’re looking for a Collections Specialist to monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills.

You will

• offer advice and flexible repayment plans in accordance with customers’ ability to pay
• action incoming workflow (calls, emails and letters), action and escalate queries that are preventing payment, and work with colleagues and customers to resolve these promptly
• help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly
• actively engage in projects and business improvement initiatives
• analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met

You have

• experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due
• good numerical and analytical skills with excellent attention to detail and accuracy
• a hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative
• strong communication, negotiating and problem-solving capability
• a high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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