TPI Relationship Advisor

About the Role

Base Location: Reading/Cardiff/Perth. This is a hybrid role which requires a minimum of two days per week to be completed within the advertised location.

Salary: £29,504 - £34,757 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 months Fixed Term Contract | Full Time | Flexible First options available

What is the Role?

As an TPI Relationship Manager, you will be responsible for acting as a conduit between SSE’s Commercial Third-Party Intermediaries & Energy Brokers and our Customer Contact Teams.  You will oversee a defined portfolio of intermediaries, providing a point of escalation for any urgent queries or concerns raised by their associated SME customers, including those unresolved within our standard operational Business SLAs. You will be required within the role to utilise your problem-solving skills to identify the actions needed to resolve the Broker’s concerns, mobilise the necessary stakeholders required for resolution & ensure the actions are delivered inline with SSE’s standard operating practises.

Working closely with our Sales and Service teams, you will cultivate excellent relationships with all internal and external stakeholders, allowing you to proactively assess the service needs of your individual clients, to determine opportunities to continue to deliver exceptional Customer Service.

You Will

Own the service relationship with your assigned brokers, acting as an ambassador for SSE, proactively ensuring that we are offering a high level of Customer Service

• Cultivate strong working relationships with both internal and external stakeholders linked to your portfolio
• Organise & attendance regular meetings with your defined TPI / Energy Brokers to ensure customer satisfaction levels are within expected levels
• Support the Sales team throughout the tendering process to ensure individual customer needs are achievable
• Collaborate with Internal service teams within Business Energy to seek resolution for concerns impacting your portfolio
• Proactively manage your broker portfolio ensuring all commitments are kept, whilst also identifying future opportunities to improve service, efficiency and direct customer experience.
• Provide feedback and insight to the Service leadership teams to support enhancements to customer experience

You have

• Previous experience of managing customer relationships within a Customer Service environment, preferably within the energy industry.
• Excellent planning and organisational skills.
• Analytical and problem-solving ability.
• Demonstratable experience of successful stakeholder engagement.
• Ability to present information to varying stakeholder groups
  
  

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Zoe at zoe.gillespie@sse.com

As a courtesy, please let your current line manager know you are applying.