Sales Support Agent

Base Location: Dublin

Salary: From €34,355 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As a Sales Support and Enablement Agent in SSE Airtricity’s Sales Operations team, you'll be tasked with managing the smooth and efficient processing of domestic customer sales and retentions across all sales channels. Our key purpose is to maximise the successful throughput of new sales and minimise breakage from gross to net confirmed sales. We form a vital part of the wider customer onboarding journey and provide analysis and support for internal and 3rd party sales teams.

You will

• Handle daily CAF (customer sales agreement forms) work queues and resolve outstanding actions quickly and efficiently, flagging and fixing any issues
• Oversee new sales from all domestic channels, ensuring market rules, terms and obligations are met, cancelling sales if needed
• Communicate with customers to complete sales or retentions smoothly, which could include setting up pre-paid meters and managing tenancy agreement changes
• Complete mandatory tasks accurately and on time to meet compliance standards
• Provide regular reports to Door-to-Door partners and sales teams, resolve queries with third-party hubs and share insights to improve sales performance

You have

• Knowledge of current sales processes
• Previous experience in a fast-paced administrative role
• Strong numerical and data entry skills
• Strong communication skills with both internal and external stakeholders

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. 

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