Process Improvement Manager

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Havant or Reading

Salary: £47,600 - £71,600 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

An exciting opportunity to join the Service Portfolio & Continual Service Improvement team, where you will play an essential role in transforming Group Technology Services into a streamlined and efficient service organisation. You will support IT teams in optimising processes, eliminating obstacles, identifying opportunities to enhance service performance, and critically service catalogue management. This role provides a unique opportunity to shape the future of IT service delivery and process improvement within SSE.

- Crucial in fine-tuning and evolving the service catalogue process and tooling to ensure it precisely reflects the services offered and aligns well with changing business needs.

- Working closely with IT teams and service owners to improve the service catalogue, making it an essential resource for service delivery and continual service improvement efforts.

- Leading continuous updates and accuracy of the service catalogue, ensuring it serves as a key tool for both service delivery and ongoing enhancement initiatives.

- Establishing and managing the service portfolio processes, along with a clear plan for service improvement.

What do I need?

To be considered for this role, we would love you to have:

- Experience in service management, especially in service improvement with a solid understanding of IT frameworks like ITIL/COBIT and tools like ServiceNow.

- Extensive experience in Continuous Service Improvement, focusing on the Service Catalogue and Service Portfolio improvement initiatives.

- Capable of tracking progress against targets and managing stakeholder expectations effectively.

- Skilled at supporting and maintaining the service catalogue's accuracy and improvement to meet the business and IT needs.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on David.Brickell@sse.com / 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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