Head of Operations

About the Role

Base Location: Slough, Theale, West London, Reading

Salary: £Competitive + car allowance + up to 20% performance-related bonus + private medical + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible working options available

What is the Role?

Do you want to power change? SSEN are recruiting for a Head of Operations who will have operational accountability for our electrical network assets and customer service in Thames Valley. 

Reporting to the Operations Director the successful candidate will be accountable for the delivery of customer journeys including supply interruption, general enquiries and minor connections in the Thames Valleys Region including:

- Providing a 24/7 operational response service 365 days a year for the network, through direct team delivery as well as contractor Service Agreements across all assets and disciplines.

- Leading, developing, and empowering staff and third-party contractors to deliver and perform to their full potential within a positive but challenging environment which encourages people to succeed and excel.

- Delivering exceptional customer satisfaction through the regional operational teams; driving customer value through innovation and leading a continuous improvement philosophy.

- Developing and embedding a business safety culture through commitments defined in the SSE influencing behaviours.

- Developing and leading a customer performance culture which ensures that all current objectives and targets are met but also motivates staff to continuously review performance, improve processes, innovate and develop capabilities to exceed targets. 

What do I need?

To be considered for this role, you would ideally have:

- Experienced engineer within infrastructure/utilities such as a distribution network or similar. 

- Experience of managing multiple teams, projects, programmes and change either through direct employee workforce and/or third-party contractors to meet targets. 

- Experience of developing/ managing delivery of business plans and budgets.

- Knowledge and understanding of the UK regulated environment, particularly licence obligations for electricity distribution with detailed knowledge of Customer Service obligations. 

- Experience of communicating inclusively, both formally and informally in a variety of formats to audiences with varying needs with political awareness and ability to network (internally and externally) to represent the interests of SSEN and the development of customer engagement.

This role requires a UK driving license and as it is an operational role be within a commutable distance for emergency response.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Jim on James.walker2@sse.com / 01734 341514.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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