Gas Metering Team Manager

About the Role

Base Location: Cardiff – this is a hybrid role working a minimum two days a week from the office at the advertised location.

Salary: £39,415 - £45,136 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 18 month fixed term contract or secondment | Full Time | Flexible First options available

What is the Role?

As the Metering Services Team Manager, you will be responsible for coordinating, motivating, encouraging, and empowering your team in our Metering Services department within Business Energy. Metering Services provides support to the business by arranging and managing metering work for customers, ensuring the billing system is operating accurately, updating service provider and networks systems, Smart & AMR installs, in addition to managing Xoserve gas volume discrepancies. Your role will include:

- Coaching and mentoring your team to succeed through delivering regular team meetings and one to ones.  

- Management of team performance and business SLA’s through using best practice, tools, and frameworks.  

- Lead and engage your team to stay motivated and perform against business objectives and KPI’s.  

- Build relationships with all stakeholders and act as an ambassador for your team. You will encourage the right behaviour and customer service delivery through your actions and engagements.  

- Drive innovation through your team and across the wider business.  

 What do I need?

To be considered for this role, we would love you to have:

- Strong organisational and communication skills, with the ability to lead, inspire and develop your team.

- Understanding of emotional intelligence and how this is relevant when managing a team of people.   

- Proactive approach to innovation and problem solving. 

- Demonstratable experience within a leadership role in a customer service environment.  

- Commercial understanding with strong analytical skills and a methodical approach.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on lynsey.macdonald@sse.com or on 01738 340426.

EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.

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