Energy Billing Advisor

About the Role

Base Location: Cardiff, Reading or Perth – this is a hybrid role working a minimum two days a week from the office at the advertised location.

Salary: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As a member of our Unbilled team, you will have a key role in resolving billing issues for our customers and internal teams ensuring accurate and reliable bills are received, and excellent customer service delivered.

Your role will include:

- Investigating and resolving billing discrepancies, ensuring all data is accurate and aligns with other internal reports.

- Acting as an internal point of contact for billing-related queries, owning the resolution process.

- Verifying and processing billing adjustments, issuing necessary credits or debits, and managing communication with affected customers.

- Sharing knowledge on billing practices and processes to ensure effective and efficient operations.

- Identifying patterns and areas for improvement.

What do I need?

To be considered for this role, we would love you to have:

- Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.

- Excellent problem-solving skills, with the ability to analyse data and identify discrepancies or trends.

- Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.

- Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.

- Experience of working within the Energy Industry would be desirable.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on lynsey.macdonald@sse.com or on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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