EMC Technician

Base Location: Motherwell / Glasgow

Salary: £27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As a Helpdesk Technician within the Energy Management Centre (EMC), you will support the remote operation of Building Management Systems (BMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls

You will

• Provide first-line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels.
• Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations.
• Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability.
• Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard.
• Support seasonal testing of heating, ventilation, and air conditioning systems, ensuring readiness and logging results for further action where required.

You have

• A strong background in facilities management / technical helpdesk operations, complemented by experience in customer-facing roles within technical environments.
• Previous exposure to Building Management Systems and energy performance, with a solid foundation in both technical and service-oriented disciplines.
• An investigative nature, capable of troubleshooting faults and applying structured thinking to resolve problems.
• The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands.
• A strong work ethic, a genuine desire to deliver excellent service and the ability to build rapport with customers and field engineers.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.