Customer Service Advisor

About the Role

Base Location: Penner Road

Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent weekly rota of 37 hours per week.  Working hours are 12-8pm Monday - Friday and one in 3 Saturdays 

About the Department
 
SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial, and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.

What is the Role?

• Providing great Customer Service managing the accounts for Combined Heat and Power customers and other Enterprise Utility business areas.
• You will spend your working week split between taking inbound customer service calls and completing clerical back-office work.
• You will ensure the concerns of every customer, ranging from routine account enquiries to complex billing complaints are fully understood and resolved.

What do I need?

• We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on each and every call.
• You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to problems whilst adhering to operational processes and industry regulations.
• As you will be dealing with written correspondence it is essential that you have Microsoft office applications experience, can work quickly and accurately with a great eye to detail.

 
About our Business

SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management. In order to accelerate progress towards net zero SSE Group is investing £7m a day on low carbon infrastructure, creating 1,000 green jobs a year in the process, as part of its £25bn NZAP (Net Zero Acceleration Programme).

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact zoe.gillespie@sse.com.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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