Customer Service Advisor

About the Role

Base Location: Dublin (Leopardstown, Dublin 18) - this role will be a mix of remote and office working.

Salary: From €32,600 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

We believe in treating our customers like family and always going the extra mile in whatever we do. We are looking for passionate, motivated and hardworking Customer Service Advisors to join our team. We're open 8am - 7pm, Monday to Friday and this role will have a hybrid model of working, with some days spent in the office and the some worked remotely (when fully trained). As a Customer Service Advisor, you will:

- Answer inbound customer queries and be the first point of contact for SSE Airtricity through all of channels

- Take ownership and strive to resolve situations effectively on the call

- Ensure all customer queries are dealt with efficiently and in a timely manner

- Perform administrative duties based on the conversations you will be having with our customers

What do I need?

To be considered for this role, we would love you to have:

- Reliable customer service skills

- Previous customer service experience in either a contact centre or a face-to-face capacity 

- The ability to work with numbers

- Good computer skills, as you will be working on multiple systems at once, in a very fast paced environment

- Excellent communication skills

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and once received, we'll ask you to complete a short online assessment. This will allow you to demonstrate that you can deliver excellent customer service.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on andrew.elder3@sse.com or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process.

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