Back Office Energy Advisor Team Leader

About the Role

Base Location: Belfast or Dublin

Salary: £30,600 - £46,000/€46,600 - €62,400 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 16-month Secondment | Full Time | Flexible First options available

We have an exciting opportunity in our Back Office Operations Team for a motivated Team Leader. We’re looking for someone with a passion for delivering a positive customer experience and exceeding expectations. In this role you will:

- manage all aspects of team performance, mentoring and coaching to ensure the team are achieving department objectives

- lead the team in all safety family values, improving and maintaining workflows and processes

- represent the team / department in a variety of projects that will impact operations and work towards achieving the best results for both the business and customer experience

- ensure that every team member is equipped to work correctly, productively and safely in line with company policies, standards and legislation. This will include setting standards, embedding the right team behaviours and undertaking lessons learned and feedback when required.

- be a point of contact for any complaints or conflict that may arise

What do I need?

To be considered for this role, we would love you to have:

- strong, proven leadership, diagnostic, problem-solving and organisational skills

- demonstrable experience in a similar role, with a working knowledge of MS Office

- the ability to be an effective communicator at all levels, within and beyond your own teams, and with customers

- self-motivation and the willingness to motivate the team to achieve set targets

- a positive attitude, who works well as part of a team

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on louise.conway@sse.com or 01738 340826.

As a courtesy, please let your current line manager know you are applying.