Smart Technical Operations Advisor

Base Location: Cardiff

Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Fixed Term Contract or Secondment (12 Months)| Full Time | Flexible First options available

What is the Role?

• Managing cases raised by internal customers relating to smart accounts in the system, ensuring setup to bill correctly, data collection recorded and ECOES register flag maintained for all supply gains and meter exchanges.
• Managing scenario's and messages in the system relating to smart meter installations and exchanges.
• First point of contact via telephone and email for internal customers on matters relating to smart, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
• Managing smart cos gains/loss scenarios ensuring these are progressed in a timely manner.
• Working with third parties to help resolve installation and incorrect meter detail issues.

What do I need?

• Understanding of the smart customer journey with the ability to articulate in detailed understanding of Smart processes – SMETS1, SMETS2, gains, installation, commissioning, billing.
• Knowledge of MOP processes eg. installation and commissioning 
• Ability to work with 3rd party service providers and ensure SSE Business Energy’s requirements remain prioritised at all times
• Ability to be flexible and respond quickly. Projects and smart processes are constantly evolving which requires continuous exchanges with project teams and third parties to stay informed and ensure the team carries out the correct actions or pass on the correct information.
• Excellent numeracy, analytical and stakeholder management skills.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact zoe.gillespie@sse.com

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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