Operations Manager (IRM)

Base Location: Portsmouth or Aldershot

You'll be expected to spend 50% of your working week in the office

Salary: £43,704 - £51,484 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

We are looking for an Operations Manager/Internal Resource Manager to join our team.

As an Internal Resource Manager, you’ll be responsible for a team of up to 20 operational industrial staff, who deliver, new connections, reinforcement works and network restoration at low voltage and up to 33,000 volts.

You will:

• Manage a team of industrial staff making sure as a team you deliver a great customer service performance whilst meeting and exceeding customer and regulator expectations.
• Make sure all requirements are met such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process.
• Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team. You’ll do this by tracking, monitoring and managing this daily
• Look to improve productivity whilst still making sure work is completed and recorded to a high standard. You’ll also look after team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.

You have:

• Experience of managing a team
• Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.
• Technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.
• Strong stakeholder engagement skills so that you can communicate with people at all levels and make sure work is always progressing.
• Competent in your IT skills so that you’re able to review data to assess performance and be able to produce presentations for rolling out vital information to your team.

This role involves travel across various locations to support business needs. To enable you to fulfil these responsibilities, as a role requirement, the company will provide access to a vehicle for work-related travel.

The requirement will be reviewed on an ongoing basis, and if the company car policy criteria are met, there will be an opportunity to join the company car scheme. Provision of a company car or cash allowance does not form part of the contractual terms and conditions of employment for this role.

A valid driving licence is essential.

About SSE 

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. 

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life 

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. 

Work with an equal opportunity employer 

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you. 

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. 

Ready to apply? 

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work. 

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