Functional Analyst - Income and Collect

Base Location: Reading, Cardiff or Perth

Salary: £38,966 - £45,905 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 Month Secondment | Full Time | Flexible First options available

What is the Role?

You will be part of a team of Functional Analysts, reporting into the Process Change Manager.  As part of the role you will analyse, define and document business readiness requirements to support change, assist in the design of proposed solutions, undertake knowledge gap analysis.  This role will require knowledge of Income and Collections Processes and Procedures specifically.

• Undertake analysis and planning and execution of tasks for the assigned business or functional areas to create a complete picture, including areas that cross multiple business teams.
• Contribute and participate in key activities to raise an awareness of business requirements and solutions. You will support programme activities including test scripting, training material preparation and business communications. And you will own delivery of process documents and work instructions.
• Identify, manage and maintain business risks including where they may have impacts wider than on business activities and accurately report the status of all change activities to your manager
• Build strong relationships with all internal and external stakeholders while offering support to Operational teams with complex queries as and when required.

What do I need?

• Proven experience in the ability to multi task, prioritise workload whilst maintaining an extremely high level of attention to detail
• Confidence in using the Evolve System
• An understanding of what happens in the Income and Collections teams, with the commitment to build E2E process knowledge in both areas as part of initial training
• Experience of being involved in internal improvement initiatives with experience of implementing and delivering new process rollouts.
• Excellent communication skills with the ability to converse with senior and external stakeholders   
• An analytical approach to your working methodologies with excellent problem-solving skills with the ability to identify risks and resolve through a proactive and logical approach.

What is the Role?

You will be part of a team of Functional Analysts, reporting into the Process Change Manager.  As part of the role you will analyse, define and document business readiness requirements to support change, assist in the design of proposed solutions, undertake knowledge gap analysis.  This role will require knowledge of Income and Collections Processes and Procedures specifically.

• Undertake analysis and planning and execution of tasks for the assigned business or functional areas to create a complete picture, including areas that cross multiple business teams.
• Contribute and participate in key activities to raise an awareness of business requirements and solutions. You will support programme activities including test scripting, training material preparation and business communications. And you will own delivery of process documents and work instructions.
• Identify, manage and maintain business risks including where they may have impacts wider than on business activities and accurately report the status of all change activities to your manager
• Build strong relationships with all internal and external stakeholders while offering support to Operational teams with complex queries as and when required.

What do I need?

• Proven experience in the ability to multi task, prioritise workload whilst maintaining an extremely high level of attention to detail
• Confidence in using the Evolve System
• Commercial awareness of the Income and Collections Processes and procedures
• Experience of being involved in internal improvement initiatives with experience of implementing and delivering new process rollouts.
• Excellent communication skills with the ability to converse with senior and external stakeholders   

An analytical approach to your working methodologies with excellent problem-solving skills with the ability to identify risks and resolve through a proactive and logical approach

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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