Billing Advisor

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Perth

Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

We’re looking for a detail‑driven Billing Support Agent to help ensure major business group bills are produced within prescribed timescales.

Working closely with Billing Account Managers, you’ll take ownership of labour‑intensive billing tasks, help resolve billing issues and exception items that impact on bill accuracy and issuance to support delivery of a seamless billing experience for our MBS customers.

This role suits someone who thrives in a fast‑paced environment, can respond to time‑critical demands, and enjoys balancing reactive issue resolution with proactive billing assurance as priorities change.

What you’ll bring

• A strong focus on accuracy, quality, and right‑first‑time billing
• Confidence investigating and resolving billing and data issues
• The ability to prioritise work and meet tight deadlines
• Clear communication and strong teamwork skills
• Analytical capability, including reconciliation and Microsoft Excel skills
• A safety‑first mindset and commitment to continuous improvement

You Have 

• Experience in major business or group billing environments
• An understanding of end‑to‑end billing processes and billing workflows
• Experience working through billing exceptions and unbilled items
• Knowledge of meter read and consumption data and its impact on billing outcomes
• Strong Microsoft Excel skills to analyse data, identify anomalies, and support investigations

Even if you don’t feel you meet every requirement listed, we’d still love to hear from you. We value transferable skills and recognise that capability can be developed with the right mindset and support.

You’ll play a key role in protecting customer trust in the SSE brand, supporting effective account management, and ensuring billing excellence across our Major Business portfolio.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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