Analyst (IT Service Performance)

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth

Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain.

As an Analyst, you will help turn service performance information from key points across the value chain into clear, practical insight that supports decision-making, continual improvement, and an improved digital experience.

You will help identify information sources, analyse trends, prepare reporting inputs, co-ordinate contributions, track actions, and support shared understanding across teams and communities of practice.

You will

• Performance Information Identification: Identify service performance information needs, align reporting requirements and support a roadmap for integrated Service Performance reporting.
• Performance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and governance forums.
• Actionable Insight: Work with stakeholders to interpret analysis outputs, identify issues, assess risks and shape clear improvement actions.
• Performance Tracking & Monitoring: Track performance trends and improvement activity, presenting progress, outcomes and supporting evidence through appropriate governance forums.
• Wider Service Strategy & Performance Activity: Support wider activity, including tracking actions, co-ordinating inputs, supporting communities of practice, contributing to governance forums, supporting reporting quality and preparing engagement content.

You have

• An understanding of service management principles, with an appreciation of how value is delivered across multiple teams and functions.

• Experience using quantitative and qualitative information to understand performance, draw practical conclusions and support practical improvement.
• While part of a team, the ability to work independently and prioritise own workload, utilising agile methods to approach work planning and execution
• Ability to work collaboratively with diverse stakeholders and team members across the broader business
• Strong written, verbal and facilitation skills, with the ability to explain insight clearly and support stakeholder decision-making.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact iona.allan@sse.com / 01738 344049 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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