Voltage Complaints Technician

About the Role

Base Location: Slough, Reading or West London

Salary: £33,063 - £43,063 depending on skills and experience + London Allowance if based in Slough/London + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

As a Voltage Complaints Technician you will be working on the LV and HV network, to resolve ongoing network issues identified through ESQCR regulations.

The Voltage Complaints Technician will undertake investigations, customer liaison and planning of works to resolve technical issues in line with policy and regulation standards.

Roles & responsibilities will include, but are not limited to:

- Demonstrate safety as the number one value by considering it throughout every aspect of work, delivering resource assignment and working in the safest possible manner.

- Respond to customer enquiries around continuity of supply on the network to ensure reliable performance and network security to meet regulatory and business plan objectives.

- Work diligently to restore power to external customers as quickly as possible and then ensure a full repair is completed and the job is closed.

- Protect the environment and surrounding work areas to ensure the Company's reputation is safeguarded.

- Respond to emergency events including severe weather as required.

What do I need?

To be considered for this role, we would love you to have:

- Experience of carrying out technical investigations and reports, along with IOSH Managing Safety and City & Guilds 2339.

- Energy & Utility Skills Register (EUSR) and New Roads & Streetworks Act (NRSWA) certification.

- Good working knowledge of the Operational Safety Rules and hold Operational Authorisations Cat 1 – 5 (Substation Entry, Supervising a Working Party, LV Switching), 10 (Mobile Generation).

- Cat 7 (HV Switching) authorisations or working towards this.

- Cat 12 & Cat 14 (SAP) authorisations or working towards this.

Due to the nature of the role, a full UK drivers licence is essential.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on Kim.Annink@sse.com / 01738 344051.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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