UX Manager

Base Location: Reading, Cardiff or Perth

Salary: £50,100 - £60,100 + performance-related bonus + a range of benefits to support your family, finances and wellbeing

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As UX Manager, you will define, lead and embed best‑in‑class UX and service design practice across SSE Business Energy. This is a senior leadership role, ensuring UX is treated as a strategic design discipline, shaping product strategy, delivery decisions and technology investment – not a delivery afterthought.

You’ll lead a multidisciplinary design team and act as a trusted senior partner to Product, Technology and Business leaders, ensuring our digital products, platforms and services are intuitive, accessible, scalable and commercially effective.

As part of your role, you will:

• Define and lead the UX and service design strategy for Business Energy, explicitly aligned to business outcomes, customer impact and product value.
• Embed user‑centred design as a value‑driving discipline, ensuring UX insight directly influences prioritisation, investment decisions and delivery trade‑offs.
• Own UX standards, accessibility and design quality, holding teams accountable for experiences that demonstrably improve conversion, adoption, efficiency and satisfaction.
• Lead and evolve the design system, enabling faster, more consistent delivery and measurable improvements in build efficiency and experience quality.
• Partner with Product and Technology leaders to shape roadmaps and solutions that balance user needs, commercial outcomes and technical sustainability.
• Oversee user research, experimentation and UX analytics, using evidence to validate decisions, track outcomes and demonstrate realised value.
• Build and lead a high‑performing UX and service design team, focusing on impact, quality and continuous improvement rather than activity alone.
• Champion UX at senior leadership level, clearly articulating the link between design decisions and customer, commercial and operational performance.
• Own UX tooling and vendor relationships, ensuring spend delivers tangible value and supports measurable business outcomes.

What do I need?

To be considered for this role, we’d love you to have:

• Leadership experience in UX, service design or digital product design within complex organisations.
• Deep expertise in interaction design, information architecture and service design.
• Proven ownership of design systems, UX standards and accessibility compliance.
• Strong experience with user research, experimentation and UX analytics.
• A track record of influencing product and technology strategy at senior levels.
• Experience leading teams through change and raising UX maturity across an organisation.
• Excellent stakeholder management and influencing skills, with the confidence to operate with senior management.
• A strategic, systems‑thinking mindset with a passion for user outcomes and design quality.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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