System Operations Manager

Base Location: Perth

Salary: £66,100- £99,100 + car/car allowance + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

The role

As the System Operations Manager reporting to the Head of Control GB, you will have full responsibility for the operation of the Distribution system supporting our capital delivery programme, customer connection projects and day to day activities. This is a business-critical role requiring a highly experienced individual who can ensure that maximum productivity is maintained from staff with a wide range of skills and knowledge. This person must be able to represent SHEPD at all levels internally and externally, having the knowledge and persona to be able to deliver even in the most stressful of situations.

You will manage a team of highly qualified and technically expert engineers working 24/7, 365 days of the year. The team will offer advice throughout the project life cycle and ensure that relevant processes and codes are complied with.  You will also be responsible for working closely with the central policy and development teams helping to develop the future strategy of flexibility, operations and safety. In Addition, you will be required to act as a business expert for operations, liaising with other external organisations such as DESNZ, Ofgem, NESO and other network operators.

You will

• Manage the Business-As-Usual activities of the team to ensure the safe operation of the SHEPD distribution system.
• Ensure that SSEN’s customers remain at the core of every decision to provide excellent customer service, performance and value is delivered not only by yourself, but by your staff, meeting or exceeding customer and regulator expectations.
• Ensure effective management of the network to minimise impacts on customers and IIS. 
• Ensure all the Control Team prioritise safe working, leading customer performance, whilst delivering the optimum in business targets, to include Customer Interruptions, and Customer Minutes Lost. 
• Provide advice to colleagues and seniors to enable effective decisions to be made across the operational team.
• Advise the wider business community including Network Investment and Planning on opportunities to improve the system and to give better performance for the customers and by default improve business outcomes.

You have

• Engineering degree (or equivalent) with in-depth and robust industry experience in a utility / engineering environment.
• Excellent people-management skills combined with previous experience of managing large teams and their performance.
• In depth knowledge of statutory, regulatory and licenced requirements
• Excellent analytical and technical skills to be able to review, understand and overcome technical performance issues and find engineering solutions.
• High level of experience on operation of our Distribution Management System - PowerOn
• Relevant Operational Experience – ideally SAP / Control Engineer or equivalent.
• A sound understanding of both the Grid and Distribution Codes.

Candidates for this role will be required to obtain vetting to SC level through UK Government. The criteria normally includes 5 years UK residency, further information can be found here: United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk) 

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. 

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact fiona.smith@sse.com / 01738 340954 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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