Service Delivery Analyst

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Dublin

Salary: €48,500 - €72,700 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

- Play an active role in major incidents, understanding business impact and providing regular communication back to business stakeholders.

- Help manage operational escalations (incidents, requests) from ECS customers through to their conclusion.

- Provide analysis and reporting of IT Services for the directorate service delivery function. Prepare service reports and communications that are tailored to different situations and audiences and will provide input into customer-facing service review meetings.

- Carry out in-depth analysis of IT services to identify and document key issues of concern, operational risk and service improvements within Energy Customer Solutions to ensure that IT services remain performant and secure.

- Develop and enhance customer and stakeholder relationships, collecting and using feedback from customers and stakeholders to help measure and improve the effectiveness of stakeholder management.

What do I need?

To be considered for this role, we would love you to have:

We’re looking for positive and enthusiastic people to join a growing team. Much of our role involves the liaison with stakeholders from across the business and other areas of IT, taking ownership of escalations and issues that are having an adverse impact on business outcomes. To be successful in this role, you will need:

- Strong communication skills.

- Excellent stakeholder management skills.

- The ability to work on your own initiative.

- An inquisitive mind and an ability to analyse data.

- Knowledge of IT Service Management and ITIL standards.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on David.Brickell@sse.com / 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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