Rechargeable Debt Advisor

About the Role

Base Location: Portsmouth

Salary: £29,504 - £34,757 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12-month fixed term contract | Full Time | Flexible First options available - hybrid working (3 days in the office, 2 from home)

We have an opportunity for an experienced Customer Service Advisor to join our Cable Damage Rechargeable Debt department.

This team plays a key role in recovering debt from third party damages to our network, specifically to each of our 4 regions covering central southern England.

This is a busy role therefore it is important that you have the ability to prioritise and coordinate tasks to meet deadlines in a busy, but also exciting environment.

The role will be varied from answering customer disputes to following the administrative tasks to recoup debt. You will find solutions to customer and operational problems whilst adhering to industry processes and regulations.

It can be complex, and we are looking for someone who is resilient with the ability to stay calm even when working under pressure. Someone who can adapt to a fast moving and ever evolving team with enthusiasm and a positive approach.

Roles & responsibilities will include, but are not limited to:

• Supporting customers with dispute resolution and settle negotiations up to the value of £50,000.
• Calculating invoice costs alongside other administrative duties following strict regulatory processes.
• Collating evidence to substantiate litigation claims alongside reviewing and preparing Legal Documents for claims to be litigated.
• Supporting the executive complaints team with resolving high level complaints and support with new projects and initiate new ideas to improve income and settlements.
• Stakeholder engagement with councils around unmetered works.

What do I need?

• Excellent customer service skills
• Exceptional interpersonal skills across all levels of our business and a passion for providing help and support to their colleagues
• Excellent communication skills both written and verbal and also proficient Microsoft Office 365 skills
• Ability to work under pressure and as part of a team in a regulated environment
• Knowledge of Networks would be beneficial but training provided

During times of bad weather, you will be required to give support through your storm role, this may mean working outside of your normal hours and potentially location.

About SSE 

SSE has a bold ambition – to be a leading energy company in a net zero world. We're transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. 

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future. 

Flexible benefits to fit your life 

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. 

Work with an equal opportunity employer 

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you. 

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. 

Ready to apply? 

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work. 

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