Operations Team Leader

Base Location: Dublin

Salary: €40,800 - €50,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 18-month Fixed Term Contract | Full Time | Flexible First options available

The role

We're on the lookout for a motivated Team Leader to join our Home Energy Operations Team in our Customer Contact Centre. We’re looking for someone with a passion for delivering a positive customer experience, who can be a point of contact for any complaints or conflict that may arise.

You will

• Manage all aspects of team performance, mentoring and coaching to ensure the team are achieving department objectives
• Lead the team in all safety family values, improving and maintaining workflows and processes
• Represent the team / department in a variety of projects that will impact operations and work towards achieving the best results for both the business and customer experience
• Motivate and manage your team to ensure efficiency, and work with colleagues to deliver training, innovation and drive operational excellence
• Ensure that every team member is equipped to work correctly, productively and safely in line with company policies, standards and legislation. This will include setting standards, embedding the right team behaviours and undertaking lessons learned and feedback when required.

You have

• Demonstrable supervisory experience in administrative / operations support
• Strong, proven leadership, diagnostic, problem-solving and organisational skills
• The ability to be an effective communicator at all levels, within and beyond your own teams, and with customers
• Self-motivation and the willingness to motivate the team to achieve set targets
• A positive attitude, who works well as part of a team

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. 

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