Operations Billing Administrator

Base Location: You'll be expected to spend 50% of your working week in one of the following locations - Dublin or Belfast

Salary: From €34,300 / £25,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 18-month Fixed Term Contract | Full Time | Flexible First options available

The role

Your role will encompass a range of responsibilities including proactively managing invoicing validation and managing market message exceptions. You’ll work closely with other departments to ensure the customer's billing journey is a smooth experience.

You will

• Take ownership of daily work queues and resolve outstanding queries through to resolution
• Ensure timely and accurate processing of invoices, managing validation queues effectively
• Manage internal / external communication channels, including phone lines, email and post to address and resolve customer queries within SLA
• Conduct processing of tender contracts, ensuring compliance with contractual agreements
• Provide support to other Home Energy teams as needed, demonstrating flexibility and teamwork

You have

• A customer and quality-focus alongside exceptional organisational skills and strong attention to detail
• An open and flexible workstyle with the ability to work under pressure and to deadlines
• Demonstrable experience working within a customer focused environment with a passion for delivering excellent customer service
• The ability to solve problems innovatively
• A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite (Excel, Outlook, Word)

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. 

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