Income Advisor

555183

Closing at: Nov 18 2025 - 23:55 GMT

Base Location:

Reading or Perth - this is a hybrid role working 2 days a week from the office at one of the advertised locations

Salary:

£28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern:

12 month Fixed Term Contract or Secondment | Full Time | Flexible First options available

The Role:

Are you someone who loves solving puzzles and finding the story behind the numbers? In this role, you’ll be at the heart of our customer income operations — ensuring that incoming payments are correctly allocated, accounts are reconciled, and customer queries are resolved with accuracy and care.

You’ll handle high volumes of transactions, using your analytical mindset and Excel skills to investigate discrepancies, identify trends, and make sure every detail adds up. Beyond day-to-day processing, you’ll also play a key part in improving how we work — suggesting smarter ways to streamline processes and keeping documentation up to date so the whole team benefits.

You’ll be part of a supportive, forward-thinking Income team that values accuracy, curiosity, and continuous improvement. Every day brings a new challenge — and the satisfaction of seeing your work directly impact customer satisfaction and company success.

You will

Accurately allocate customer payments to the correct accounts, ensuring smooth and timely reconciliation.

Investigate and resolve payment and account queries, using logical problem-solving to identify root causes.

Work with large data sets, maintaining a high level of accuracy under pressure.

Use Excel to analyse customer data to identify potential discrepancies

Collaborate with colleagues in Finance, Collections and Customer Service to deliver excellent customer outcomes.

Suggest and implement process improvements to increase efficiency and accuracy.

Keep process documentation clear, current, and easy to follow.

What do I need?

Strong analytical and problem-solving skills — you enjoy investigating issues and finding the right solution.

Excellent attention to detail and accuracy, especially when working with high volumes of data.

Confident using Excel (e.g. sorting, filtering, basic formulas, and lookups).

Great communication skills and a collaborative approach.

A proactive mindset — always looking for ways to make things work better.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.