Energy Advisor

Base Location: You'll be expected to spend 50% of your working week in our Dublin office (Leopardstown, Dublin 18)

Salary: From €32,600 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As an Energy Advisor, you will answer inbound customer queries and be the first point of contact for SSE Airtricity through all of our channels. We believe in treating our customers like family and always going the extra mile in whatever we do. We are looking for passionate, motivated and hardworking people to join our team. We're open 8am - 7pm, Monday to Friday and this role will have a hybrid model of working, with some days spent in the office and the some worked remotely (when fully trained).

You will

• Take ownership and strive to resolve situations effectively on the call
• Ensure all customer queries are dealt with efficiently and in a timely manner
• Perform administrative duties based on your conversations with customers
• Deliver sales through service by identifying opportunities to match customers with the right products and services for their needs
• Be multi-skilled to support across other departments and adapt to different business needs where required

You have

• Reliable customer service skills
• Previous customer service experience in either a contact centre or face-to-face setting
• The ability to work with numbers
• Good computer skills, as you will be working on multiple systems at once, in a fast-paced environment
• Excellent communication skills

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. 

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