Domestic Credit Control Agent

Base Location: Dublin

Salary: From €35,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

At SSE Airtricity, we have an exciting opportunity for a Credit Control Agent to join our Domestic Credit Control team. This is a high performing team with a proven track record of achieving its targets, who are tasked with collecting outstanding domestic debt in both ROI and NI. We're currently operating a hybrid model of working, so there is the opportunity to split your time between home and our Dublin office. We are open Monday - Friday from 8.30am to 6.30pm, so there are no late evenings and there isn't any weekend work at all.

You will

• Contact customers who are in arrears and prioritise aged debt collection
• Keep in regular contact with customers when a bill is overdue by a variety of methods including telephone, email and letter
• Ensure compliance with Regulation (Utility Regulator (UR) and Commission for Regulation of Utilities (CRU)), Engage Code and Data Protection
• Deal with queries to ensure invoices are paid promptly
• Liaise with third party organisations re collections and payment plans, ensuring good communication both internally with colleagues and departments, and externally with customers, agencies and all stakeholders

You have

• An understanding of Credit Control
• Excellent written and verbal communication skills
• Strong time management and organisational skills
• The ability to work to business deadlines and to deliver objectives
• The ability to deal with multiple issues at the same time and prioritise workload to achieve results

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further.

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