Customer Service Settlements Administrator

Base Location:  Reading/Perth or Cardiff

Salary: £28,072 - £34,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern:  Full Time |  Flexible First options available

The role

You will be part of the settlements team reporting to the Settlements Team Manager, working on metering and settlements exceptions and analysing datasets from various stakeholders to achieve internal and external targets.  Knowledge around settlements or metering processes will be required, but training will be provided.    Experience on Evolve and Market Flow will also be advantageous..  As part of the role, you will be responsible for supporting our transition into MHHS settlements with data cleanse activity and meter data collection initiatives. Your role will include:

- Identifying and working exceptions through reporting data, sharing your insights and actively progressing solutions.

- Provide reports and tracking settlements data such as D0010’s, D0095’s to drive business improvement.

- Manage exceptions impacting settlements performance, ensuring there is a path to resolution.

- Work on metering projects to manage potential business impacts on settlements performance.

- Support data analysis processes, identifying and tracking required requests against Elexon and OFGEM targets. 

To be considered for this role, we would love you to have:

- Knowledge of energy market, particularly Electricity, Gas, Smart metering and Operational settlements

- Understanding of industry regulations including Elexon and Xoserve.

- Understanding of metering industry flows and their functions.

- Experience in data analysis and reporting.

- Experience of working within a project or programme environment.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.