Customer Service Advisor

About our Role

Base Location: Havant, Penner Road

Salary: £28,072 - £32,605 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Office based | 12 month fixed term contract | 37 hours per week, 08:00 – 17:00 Monday – Friday 

We are looking for Customer Service Advisors to join our team on a 12 month fixed term contract.

As a Customer Service Advisor, you will be dealing with a wide range of customers via phone or email who have submitted their acceptance and are looking to pay for the jobs they have raised or requiring further information regarding the status of their application.

Your role will be to support commercial or domestic customers through their application journey, providing advice on their quotations from acceptance to delivery. You will be required to process customers payments within the same day, issue invoices, update contracted party roles and liaise with project managers and quoters, reviewing incoming mail as well as responding to customer enquires.

We are looking for customer-focused individuals to join our Connections application teams within our business.

Key responsibilities will include:

• Providing customers with advice on application acceptance and next steps.
• Managing customer accounts 
• Attempting to resolve complaints at the first point of contact.
• Managing issues that arise for the customer and liaising with the wider business to resolve these.
• Process incoming payments

What do I need?

To be considered for this role, we're looking for someone with a passion for customer service.

• You should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
• You should enjoy problem-solving and be able to absorb a lot of information.
• There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
• Previous experience in customer service is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You’ll be working as part of a bigger team, enabling net zero, so teamwork will be essential.  As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact kim.annink@sse.com 

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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