Customer Information Officer

About the Role

Base Location: Perth

Salary: £33,063 - £38,404 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12 Month Fixed Term Contract | Full Time | Flexible First options available

What is the Role?

SSEN Transmission are currently recruiting for a Customer Information Officer to join our Customer Relationship team for a 12 month fixed term contract.

The key duties & responsibilities will include:

- Providing daily support to Customer Relationship email inbox, assigning tasks and ensuring completion.

- Monitoring and supporting procedures for Customer Relationship team, ensuring that compliance requirements are adhered to and the procedures are efficient and well managed. Where improvements with processes are identified, the role will work with relevant stakeholders to embed them.

- Acting as Secretary for team meetings. Documenting minutes, assigning action owners and ensuring tasks are completed within agreed timelines.

- Working closely with Customer Relationship Managers and Customer Offer Managers to ensure offers and acceptances are processed to allow for accurate reporting and invoicing.

- Ensuring data inputs are of exceptional quality. Assisting with data cleanse activities and development of new digital platforms, including User Acceptance testing. 

What do I need?

To be considered for this role, we would love you to have:

- Comfortable with corporate IT systems and proficiency in the main Microsoft Office applications.

- Ability to collate and manipulate data to produce meaningful reports.

- Awareness of customer connection process with strong communication skills and ability to work with customers and stakeholders.

- Knowledge, understanding, awareness and experience of industry standard best practices and processes for document management.

- High level of literacy with attention to detail, good prioritisation skills and able to work to tight deadlines. 

About our Business

At SSEN Transmission, we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all – we're committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we're creating secure power for generations to come.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie at stephanie.murphy@sse.com / 01738 342963.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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