Collections Advisor

About the Role

Base Location: Cardiff, Reading or Perth – Hybrid
Salary: £29,504 – £34,757 + excellent benefits
Working Pattern: Full Time | Permanent | Flexible First – hybrid working, up to 50% office-based

The Role

We’re recruiting Inbound Collections Advisors to join our Business Collections team, supporting customers who contact us following reminders, site visits and formal recovery activity relating to their energy invoices.

This is a commercial, inbound role operating across the full debt lifecycle. You’ll speak with customers holding material balances, often where previous contact has already taken place and clear outcomes are required.

While delivering a fair and professional customer experience is critical, this role also carries a strong focus on cash recovery, negotiation and measurable KPIs.

You will:

• Take inbound calls from customers responding to payment and demand notice issues, site visits, disconnection processes and legal supported accounts
• Manage high‑value and complex accounts, often with competing priorities
• Negotiate payments, payment plans and settlements in line with policy
• Balance fair treatment, regulatory obligations and cash delivery
• Work to clear cash and behavioural KPIs, including conversion and resolution
• Confidently explain consequences of non‑payment while remaining professional
• Identify vulnerability or risk and apply appropriate support and escalation
• Maintain accurate records and clear audit trails

You have:

• Strong communication and negotiation skills
• Confidence handling difficult or sensitive financial conversations
• Experience working to targets or KPIs
• Ability to remain calm, professional and decisive under pressure
• Experience in collections, credit control or debt recovery

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What’s in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Zoe at zoe.gillespie@sse.com

EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.

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