Billing Team Manager

About the Role

Base Location: Cardiff – this is a hybrid role working a minimum two days a week from the office at the advertised location.

Salary: £39,415 - £45,136 pro rata + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 Month Fixed Term Contract | Full Time | Flexible First options available

What is the Role?

You will be part of a management team responsible for co-ordinating, motivating, encouraging and empowering your team to contribute to Business Energy's overall success by monitoring and supervising the Billing admin, telephony and support provided to our customers. Your role will include:

- Coaching and mentoring your team, delivering regular team meetings and one to ones.

- Managing performance, SLA's, resource and time management where required.

- Building relationships with all stakeholders and ensure your team deliver industry leading customer service.

- Monitor work volumes, identify trends and apply available resource to appropriate business activities based on their level of priority.

What do I need?

To be considered for this role, we would love you to have:

- Previous experience within a Managerial role or a role of equivalent responsibilities within a Customer Service environment.

- Strong analytical skills with a methodical approach, good organisational skills and focus on attention to detail ensuring all work is completed to the highest standard.

- Interpersonal and communication skills, with the ability to lead, inspire and develop your team.

- Good organisation skills, high professional standards and accuracy, ensuring all work is completed to the highest standards and meets compliance.

- A good knowledge of Microsoft Office packages, Word and Excel are required.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey at lynsey.macdonald@sse.com or on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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