Billing Optimisation Manager

Base Location: Reading, Cardiff or Perth

Salary: £47,600 - £71,600 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent  | Full Time | Flexible First options available

The role

SSE Business Energy is on a transformation journey to put customers at the heart of everything we do as a customer-focused energy supplier. As an influential member of the Customer Service team, you will be a key enabler of this transformation. A vital part of this transformation is the adoption of new ways of working to ensure our customers are given a simple, payable and easy to understand bill. They will play a critical decision-making role in increasing flexibility and adaptability to customer needs and changing market requirements. As Business Energy has now successfully transitioned to their new system, demand has risen for a Billing Optimisation Manager to lead on driving performance enhancements across the billing function, with a focus on optimising billing performance. As an influential member of the Customer Service team, you will be a key enabler of Business Energy for this transformation.

You will

• Be highly competent at analysing data and processes, identifying performance gaps, and creating solutions to enhance productivity, efficiency, and profitability
• Conduct comprehensive evaluations of different areas of the business, including operations, sales, customer service, and finance, to find efficiencies in end-to-end processes that will ultimately lead to improved billing and cash performance
• Forming and leading cross functional teams to drive performance initiatives and leading on strategically aligned projects
• Ability to manage 3rd party technical teams and translate between complex technical concepts and business requirements and decisions
• Ensuring business readiness for change and coordinating a wide group of senior stakeholders through change initiatives 

You have

• Degree level qualification or project management Qualification or relevant transformation experience, is an advantage, but not essential.  Deep technical knowledge but need the theoretical understanding underpinning
• A strong understanding of continuous Improvement project management, where the following were key: analysing, tracking, creating, planning and delivering projects, and working with a multiple range of diverse, high volume, strategic change initiatives & PowerBi Experience
• Proven track record of delivering large business change projects with robust benefit realisation & tracking
• Managing stakeholders across all levels of the organisation, with a strong ability to influence and accept challenge
• Strong understanding of business change and delivery methodologies (e.g. Lean Six Sigma)

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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