Sales and Retention Advisor

Base Location: Belfast (hybrid working pattern)

Salary: £28,000 OTE (base £24,580 + bonus) and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity.

At SSE Airtricity we’re focused on being an outstanding place to work. This enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we're currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there's no weekend work at all!

Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You'll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.

Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.

You will

• Answer service only inbound customer calls
• Help customers through the energy switching process and help to retain existing customers
• Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting
• Support SSE Airtricity's ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
• Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers

You have

• A committed and friendly nature - keen to learn and work in a competitive, supportive and fun environment
• The ability to work independently, with initiative, delivering against assigned objectives
• Strong interpersonal and communication skills - enjoy working in a great team and helping customers understand the benefits of SSE Airtricity
• The ability to work on computer systems in a process-driven environment

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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