SIAM Service Operations Manager

Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Reading or Havant

Salary: £66,100 - £99,100 + car /car allowance, performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

The SIAM Service Operations Manager is a senior retained role within the Service Operations and Delivery function, accountable for governing and assuring consistent, high‑quality end‑to‑end IT service operations within a Service Integration and Management (SIAM) ecosystem. Working in close partnership with service owners, the Service Integrator, outsourced providers, and internal and external delivery teams, the role supports in shaping operational ways of working, service standards, and performance expectations.

The position offers ongoing governance and oversight within the ecosystem, supporting operational capabilities while safeguarding service stability, customer experience, and business continuity.

You will

• Maintain governance and oversight to ensure end-to-end IT operations are seamlessly integrated and effectively managed across the ecosystem.
• Deliver operational assurance to senior stakeholders addressing operational status, critical risks to service, supplier obligations, and actionable recommendations for resolution.
• Maintain operational risk oversight during Major Incidents and serve as an escalation point during high-impact events (deputy Bronze Commander), guaranteeing that mitigation actions and decisions are properly governed and escalation procedures are executed as required (Bronze/Silver/Gold command).
• Facilitate strong partnerships among Service Providers, the Service Integrator, and retained IT teams to encourage open collaboration and attain common objectives. Foster transparency and constructive feedback, ensuring decisions are evidence-based and potential operational risks are identified and communicated promptly.
• In partnership with the Service Integrator and as part of the retained team, ensure consistent application of SIAM practices and processes and maintain responsibility for the ITSM process governance framework.
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You have

• Demonstrable experience working in service management within multi-supplier / outsourced environments, particularly in a Service Integration and Management model.
• Ability to work in environments that are undergoing significant change, working in an iterative and adaptive manner.
• Strong understanding and experience of Service Integration and Management (SIAM) and how operational performance, risk and resilience support business continuity and operational outcomes.
• Strong communication and facilitation skills to chair governance forums, provide constructive challenge, and influence senior stakeholders
• Ability to set operational standards, interpret service performance, and assure that outcomes align to service strategy, demand, capacity, and risk appetite.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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