Service Delivery Manager - Cloud

Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Reading/Forbury Place, Havant/Penner Road, 

Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role? 

The cloud service delivery manager is responsible for end-to-end operations and contributing to the continual improvement of SSE’s cloud platforms and services. This includes end to end ownership and management of service performance, availability, capacity, incidents, and problems impacting service provision.  

The role is responsible and accountable for ensuring that SSE’s cloud services portfolio meets its customer’s requirements, regulatory and security policies.  

This is a critical operational role, overseeing the processes and teams involved in day-to-day service management, the successful candidate will combine technical expertise with business acumen to deliver sustainable value through cloud services. 

You will:

• Be Responsible for managing end-to-end service delivery and operations for Cloud services. 
• Collaborate closely with with technical leads within Cloud and manage relationships with internal stakeholders and external suppliers/vendors.
• Ensure service delivery meets any agreed Operational or Service Level Agreements, spanning in-house support functions and Third-Party providers including monitoring service performance, availability, incidents, problems, changes, capacity, continuity.  
• Mature existing reporting to measure effectiveness of service delivery, leveraging KPI’s and operational metrics to establish service quality. 
• Oversee incident, problem, change, release, and configuration management. Review and improve cloud service management processes, policies, and standards, aligning to ITSM standards defined by Group. 
• Identify improvement initiatives to enhance service reliability, efficiency, and cost-effectiveness.  

You have:

• Knowledge, experience, and a strong track record in a related Operational or IT Service Management position, ideally within a complex, multi-platform environment. Experience of a working with Cloud Platforms or working with cloud hyper-scalers (Azure, AWS, GCP etc) is desirable but not required
• A strong communicator, able to translate messages, simplify and summarise issues in a straightforward and succinct manner. 
• Flexible, able to adapt your style and methods, getting the best out of all resources required to successfully deliver.  
• Adaptable, able to recognize and gain sponsorship to make necessary adjustments or hard decisions to maintain focus and successful delivery. 
• Experience implementing industry best practice frameworks and methodologies, preferably ITIL & SIAM. 

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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