Operations Energy Advisor

Base Location: You'll be expected to spend 50% of your working week in our Dublin office

Salary: from €34,335 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

At SSE Airtricity, we’re shaping the future of energy, and we want you to be part of it. As we upgrade our Billing and Customer Record Systems, we’re creating exciting opportunities within our Energy Advisory team in Dublin.

These full-time permanent roles are ideal for people who love solving problems, working collaboratively, and making a real difference for customers. If you bring energy, enthusiasm, and strong customer or administrative experience, we’ll give you the tools, training, and support to shine.

As an Operations Energy Advisor, you will answer inbound customer queries and be the first point of contact for SSE Airtricity through all of our channels. We believe in treating our customers like family and always going the extra mile in whatever we do. We are looking for passionate, motivated and hardworking people to join our team

Throughout your time with SSE Airtricity, you will be trained to be multi-skilled to support across other departments and adapt to different business needs where required. These areas may include our customer service and back-office teams. 

You will

• Take ownership of customer interactions, resolving payment issues quickly and professionally
• Manage and prioritise overdue accounts, focusing on aged debt recovery
• Communicate with customers through phone, email, and written correspondence to maintain strong relationships and clear updates
• Ensure all activity complies with Utility Regulator (UR) and Commission for Regulation of Utilities (CRU), Engage Code and Data Protection
• Work collaboratively with colleagues, customers, and third-party partners to arrange payment plans and keep accounts up to date

You have

• Experience in a customer-facing or operational environment (contact centre or similar)
• Strong communication skills with the ability to handle sensitive conversations confidently
• Excellent organisation and time management, with the ability to meet deadlines
• A flexible approach, comfortable supporting other teams when business needs change
• Sharp attention to detail and a commitment to achieving positive outcomes for customers

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. 

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