Fault Dispatcher

Base Location: Walton Park, Portsmouth

Salary: £34,749 - £40,939 + £11,274 shift allowance + standby payments + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Office based, 24/7 shift pattern

The role

As a Fault Dispatcher you will have first sight of all emergency incidents, safety reports and power cuts.  This overview of all jobs means the dispatcher is uniquely positioned as the first line of defence against a dangerous situation.

As a Fault Dispatcher you will communicate with many different departments within SSEN daily. Often this will be two-way communication, with dispatchers providing vital information for others to act on.

You will

• Review, assess, and investigate emergency reports for dangerous or life‑threatening situations, ensuring that all relevant safety advice has been provided.
• Efficiently resource jobs and deliver clear, accurate information to all relevant field staff, Control Engineers, and Duty Managers as required. 
• Interpret technical details from onsite staff and internal systems, converting this into accurate customer information so that all customers — especially vulnerable customers — remain informed in line with SSEN’s vision and purpose.
• Coordinate emergency unplanned work and resources in real time to maximise available regulatory reward benefits, such as the Interruptions Incentive Scheme (IIS), broad measure, and similar mechanisms.
• Take ownership of incidents, ensuring all information is current while fully maintaining network safety. You will work rigorously with field-based teams and ensure smooth transfer of ownership across the 24/7 operational period.

You have

• An emergency dispatch or utilities background.
• The confidence to engage with colleagues across the business, including senior managers and operational teams.
• Competency with Microsoft Office and collaborative tools, along with strong enthusiasm for embracing future technological advancements.
• The ability to collate and assess information from multiple sources to support accurate operational decision-making.
• Strong customer service skills, including the ability to build long‑standing relationships with internal and external stakeholders.
• The ability to work to a tight schedule, continually re‑evaluating and prioritising tasks while ensuring customers remain at the centre of all outcomes.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. 

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact fiona.smith@sse.com / 01738 340954 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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