Energy Advisor

Base Location: Dublin (Leopardstown, Dublin 18) – this role will be a mix of remote and office working.

Salary: From €32,600 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As a Operations Energy Advisor, you will answer inbound customer queries and be the first point of contact for SSE Airtricity through all of our channels. We believe in treating our customers like family and always going the extra mile in whatever we do. We are looking for passionate, motivated and hardworking people to join our team. We're open 8am - 7pm, Monday to Friday and this role will have a hybrid model of working, with some days spent in the office and the some worked remotely (when fully trained).

You will

• Take ownership and strive to resolve situations effectively on the call
• Ensure all customer queries are dealt with efficiently and in a timely manner
• Perform administrative duties based on your conversations with customers
• Deliver sales through service by identifying opportunities to match customers with the right products and services for their needs
• Be multi-skilled to support across other departments and adapt to different business needs where required

You have

• Reliable customer service skills
• Previous customer service experience in either a contact centre or face-to-face setting
• The ability to work with numbers
• Good computer skills, as you will be working on multiple systems at once, in a fast-paced environment
• Excellent communication skills

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further.

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