Electrical Rapid Response Officer

Base Location: Aldershot

Salary: £34,749 - £40,939 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Onsite

We’re looking for a committed and safety-focused Rapid Response Officer (RRO) to join our team and play a critical role in restoring power quickly and safely for our customers.

As an RRO for supply restoration, you’ll lead from the front during network incidents, ensuring safe, efficient and high-quality restoration of supply while delivering strong performance against key measures such as Customer Interruptions, Customer Minutes Lost and Customer Satisfaction.

You’ll balance operational, technical and commercial priorities, all while providing a professional, customer-first service when it matters most.

You will be:

• Leading safe and effective response to LV network faults and supply interruptions.
• Driving performance against restoration targets and customer satisfaction measures.
• Ensuring all safety, technical, quality and commercial standards are met.
• Promoting a strong safety culture and setting clear expectations through visible leadership.
• Supporting and developing colleagues, making sound decisions under pressure.

You will have:

• A formal qualification in Electrical Engineering, 11kV SAP status would also be advantageous but is not a necessity.
• Demonstrable experience of operating on a LV Distribution network and should be familiar with Operational Practice.
• Managerial experience, demonstrating how you lead, develop and do the right thing.
• It is essential that you are be able to promote and engage on safety matters at all levels and contribute towards a high performing safety culture within the team.

A driving licence is essential

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. 

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Kim on kim.annink@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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