Customer Service Advisor

Base Location: Havant

Salary: £29,504 - £34,757 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12-month fixed term contract | Office based | Full Time, 37 hours per week, 08:00 – 17:00 Monday – Friday 

We are looking for a Customer Service Advisor to join our team!

As a Customer Service Advisor, you will be dealing with a wide range of customers via phone or email who have submitted and requested to have electricity connected to their new home or asked for a part of the electricity network to be moved. From homeowners who are building their dream homes and need electricity connected, to property developers who need us to work with them to move cables coming into the property.

Your role will be to hold their hand through the process, providing advice on their application registration, next best steps, and proactively providing updates on the progress of their project.

We are looking for customer-focused individuals to join our new and existing Connections application teams within our business.

You will:

• Providing customers with advice on application registrations and next best steps.
• Managing customer accounts by providing project updates.
• Attempting to resolve complaints at the first point of contact.
• Managing issues that arise for the customer and liaising with the wider business to resolve these.

You have:

• You should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
• You should enjoy problem-solving and be able to absorb a lot of information.
• There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
• Previous experience in customer service is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.

About SSE 

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future. 

Flexible benefits to fit your life 

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. 

Work with an equal opportunity employer 

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you. 

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. 

Ready to apply? 

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work. 

#LI-COM

#LI-KA3

#LI-Onsite