Advisor

Base Location: Reading, Cardiff or Perth

Salary: £29,504 - £34,757 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

As a member of our Unbilled team, you will have a key role in resolving billing issues for our customers, ensuring they receive accurate and reliable bills and excellent customer service. You will also support internal teams by handling billing queries and providing clear resolutions.

You will

• Investigate and resolving billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
• Acting as an internal point of contact for billing-related queries, owning the resolution process.
• Verifying and processing billing adjustments, issuing necessary credits or debits, and managing communication with affected customers.
• Sharing knowledge on billing practices and processes to ensure effective and efficient operations.

• Identifying patterns and areas for improvement.

You have

• Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
• Excellent problem-solving skills, with the ability to analyze data and identify discrepancies or trends.
• Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.
• Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.
• Experience of working within the Energy Industry would be desirable.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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