Social Media Officer

Base Location: Portsmouth (PO9)

Salary: £29,504 - £34,757 + generous shift allowance + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12-month fixed term contract | Full Time Shift Worker (inc. night working) | Office based in Portsmouth

Join Our Team as a Social Media Customer Advisor

Are you a confident communicator with a passion for customer service? Join SSEN’s 24/7 Customer Operations team, where you'll handle customer interactions across our social media platforms —delivering fast, professional responses and helping us maintain our 9/10 satisfaction score.

You’ll resolve enquiries, log network issues, support inbound calls during busy times, and create reports on engagement and sentiment. This is a shift-based role (earlies, lates, nights) with some on-call work required.

We work around the clock, 365 days a year, so flexibility is essential. This includes early, mid, late, and night shifts along with an element of on-call support.

You will:

• Manage all customer interactions across SSEN’s social media platforms (e.g. WhatsApp, Facebook, X, Instagram), ensuring timely and effective responses.
• Respond to enquiries, resolve complaints, log network damage, and help maintain a customer satisfaction score above 9/10.
• Schedule proactive social media posts and support the Customer Contact Centre with inbound calls during peak times.
• Produce analytics reports for internal teams, including metrics on reach, engagement, and sentiment.

We are a 24/7 department working 365 days a year delivering an industry leading experience to our customers. A mixture of earlies, mids, lates and night shift working will be required.

You have:

• Proven customer service experience across written, face-to-face, and telephone interactions, with confidence in handling complaints professionally.
• Strong attention to detail, including excellent spelling and grammar, and proficiency in Microsoft Office.
• Experience with various social media platforms and the ability to tailor communication to different audiences.
• A proactive, flexible approach with a willingness to support the wider team when needed.
• Outgoing and engaging personality with excellent interpersonal, organisational, and creative skills.

About SSE 

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future. 

Flexible benefits to fit your life 

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. 

Work with an equal opportunity employer 

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you. 

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. 

Ready to apply? 

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work. 

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