Service Design and Transition Lead

Base Location: Perth, Aberdeen, Inverness or Glasgow

Salary: £50,100 - £75,100 + performance related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

The Service Design and Transition Lead is a critical role within the Transmission Digital team. We are looking for someone that is passionate about seamless service experiences and that can ensure continuity between service design and transition. The position will ensure that new and enhanced Digital services are effectively planned, implemented, and managed to support the company's operational goals and strategic initiatives. It will play a key role in driving service design excellence and improving the quality-of-service transition, while actively identifying opportunities to improve operational efficiency. This role is accountable for all aspects of the Service Design and Transition process, including development, governance, compliance, reporting and continual improvement.

The service design and transition manager will be critical to driving the reliability, efficiency, and performance of SSENT's IT and OT services, as we rapidly build the scale of the technology estate to support a growing customer base.

You will

- Collaborate with key stakeholders across SSE Transmission to define service support models, operational processes, and drive quality to ensure high standards of reliability, security and performance.

- Develop and manage transition plans for new or enhanced services, ensuring minimal disruption to existing services. Ensuring all service designs and transitions comply with internal policy to support compliance with relevant regulatory requirements and industry standards.

- Identify and mitigate risks associated with service introduction, ensuring service stability and performance.

- Help identify opportunities for process improvements and implement changes to aid effectiveness of service delivery.

You have

- A strong understanding of service management best practices with a recognised service management accreditation. e.g. ITIL v4, especially service design, transition, and operational lifecycle stages.

- Extensive experience of working within a service design/transition role in a large, complex organisation, where you have developed, implemented, and matured business processes to support scaling and growth.

- A strategic and proactive approach to problem solving, looking at the big picture and how decisions and actions impact across the business.

- A user focussed mindset with the ability to balance innovation with operational requirements.

- An ability to work in a cross functional environment and adapt to change quickly.

- Experience with Operational Technology and the Utilities industry is preferred but not essential. Experience in a regulated environment is beneficial.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David on david.brickell@sse.com / 01738 275846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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