Priority Services Advisor (Fixed Term)

Base Location: Perth Inveralmond House

Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12 Month Fixed Term Contract| Full Time | Flexible First options available

The role

As a Priority Service Advisor, you will speak directly with our vulnerable customers, listening to their concerns, then making every effort to look after those who need extra assistance.

For this role we would require your flexibility between Monday to Friday 08:00-20:00 and Saturday 08:00-17:00. 

You will

- Speak directly with our vulnerable customers making every effort to support with their concern where possible.

- Register new priority customers on our database and keep our database up to date.

- Be proficient in data input and manage spreadsheets and SharePoint.

- Produce a high quality of work, paying close attention to detail, and intensely listen for customer vulnerability to ensure we comply with the industry regulations placed on us.

You have

- Previous experience in a customer focused role is essential, with experience working with vulnerable customers in a fast-paced contact centre environment.

- Excellent communication and you should possess a professional telephone manner along with exceptional customer service skills as you will be an ambassador of SSEN and its values.

- Excellent organisation skills and have experience in handling information with accuracy and attention to detail.

- Experience in handling sensitive, emotional, or difficult situations. 

- This role will require you to be flexible when required, especially when responding to weather issues.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact fiona.smith@sse.com / 01738 340954 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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