Income Advisor

Base Location:

Reading or Perth - this is a hybrid role working 2 days a week from the office at one of the advertised locations

Salary:

£28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern:

12 month Fixed Term Contract or Secondment | Full Time | Flexible First options available

You will

As we embed a new customer billing system and develop new processes and controls, we strive to continuously improve our levels of operational excellence and customer experience. For this we require strong team players who excel in customer service, data processing and financial controls.

As an Income Advisor your key responsibilities will include:

• Working through bank statement error batches in the new system to review, accept or reject proposed allocations.
• Perform manual and file-led allocations.
• Investigate problems, resolve unallocated receipt, and answer internal & external customer queries.
• Challenge existing processes and ways of working so that our standards of delivery are continuously improving and adapting for new opportunities, including the digital customer journey.
• Review and update process documentation.

What do I need?

To be considered for this role, we would love you to have:

• Ability to perform high-volume transactional work with high accuracy, adhering to documented processes.
• Ability to work with Excel to a good-level of proficiency is an essential requirement.
• Numerical confidence and accuracy; basic accounting skills would be useful but not essential.
• Problem-solving confidence and the willingness to question and investigate if something looks wrong.
• Flexibility and strong communication skills to work effectively across the team, including virtually.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact zoe.gillespie@sse.com to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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