Senior Portfolio Analyst - ServiceNow

You will play a key role in our service transformation journey by championing ServiceNow, automation and AI to provide analysis, reporting, demand management, and workforce planning insight across the technology portfolio. Working closely with stakeholders, project teams, suppliers, and resource managers, the role is responsible for maintaining high-quality data, producing meaningful reporting and dashboards, supporting resource planning activities, and helping improve decision-making through analysis, automation, and continuous improvement.

You Will

• Maintain and enhance reporting processes within ServiceNow Strategic Portfolio Management (SPM), ensuring data quality and consistency across demand, funding, and resource records, to support portfolio planning, prioritisation, governance and decision-making.
• Develop and maintain dashboards and reporting solutions that provide clear visibility of workforce composition, resource utilisation, and demand trends, ensuring stakeholders have accurate and timely management information.
• Identify opportunities to automate reporting, streamline processes, and leverage AI-driven solutions to improve efficiency and insight.
• Build strong working relationships with stakeholders across Technology, Finance, suppliers, and external partners to support activities throughout the resource lifecycle and enable effective resource and demand management.

You Have

• Hands-on experience of working with ServiceNow Strategic Portfolio Management (SPM), particularly across Investment Funding, Demand Management, and Resource/Capacity Planning.
• Experience producing dashboards, management information, trend analysis, and reporting that supports operational and strategic decision-making.
• Strong dashboard and reporting skills, with experience of transforming portfolio, demand, resource, and workforce data into clear, actionable management insight.
• Experience of driving automation and making effective use of AI to streamline processes, improve insight and help transform the service.
• Experience in a reporting, resource management, demand management, workforce planning, or portfolio analyst role where you streamlined processes, improved insight, and/or helped transform services and ways of working.
• Experience working with contingent workforce suppliers, recruitment partners, or IT resource management activities would be advantageous.