Product Owner (Adoption Success Manager)

Base Location: Reading, Havant, Glasgow and Perth

Salary: £58,100 - £87,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent

The role

This role ensures that ServiceNow investments deliver measurable business outcomes by aligning platform capabilities with strategic priorities. Acting as the key liaison between stakeholders, product owners, and the platform team, the role blends customer success, portfolio coordination, and governance expertise.

You will

• Build strong relationships with ServiceNow product owners and stakeholders.
• Monitor adoption and facilitate value reviews to track ROI and identify improvements.
• Coordinate across modules to ensure alignment and avoid duplication.
• Ensure compliance with governance, security, and design standards.
• Align roadmaps and initiatives with enterprise strategy and user needs.

You have

• Solid experience in Customer Success, Product Management, or Service Delivery.
• Strong knowledge of ServiceNow modules (e.g., ITSM, HRSD, CSM, ITAM, ITOM).
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with ITIL, Service Design, and digital portfolio management.
• (Preferred) ServiceNow certifications and experience with SaaS adoption or portfolio management.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.